Delivery

Delivery in the UK

All UK orders include FREE DELIVERY and are despatched fully insured against damage in transit. Your artwork will arrive in sturdy cardboard packaging on a next day courier service that operates Monday to Friday, between 9am and 5.30pm.

I aim to deliver unframed orders within 1-5 working days, stock permitting. If I am out of stock of your item, I will contact you immediately. Please allow up to 10 days for framed orders to arrive with you.

When I despatch your order, I will send you an email the day before. Don't worry if your not in to receive it, our friendly couriers will leave you a message on how to contact them for re-delivery.

If you have a special delivery date you need me to work to, please get in touch, I will always do my best to accommodate.

Delivery Overseas

All international orders over £500 include FREE DELIVERY. Orders below this value will incur a small delivery charge calculated individually. International orders will be delivered to you in sturdy packaging and be fully insured against damage in transit.

I aim to deliver unframed international orders to you within 10 working days, stock permitting. If I am out of stock of your item, I will contact you immediately. Please allow up to 16 days for framed orders.

When I despatch your order, I will send you an email the day before.

Returning an item

If you would like to return your order for any reason, please contact me by email at astra@astraoriginalartworks.com explaining your reason for the return. We will then liaise personally with you for a simple and successful return.

We can only process a full refund if the art arrives back to us in a re-saleable condition. The cost of re-packing and returning the item will be your responsibility and we advise you to use a signed for insured courier service as you will still be liable for the cost of the art if it is lost or damaged in transit.

Upon receipt of the returned item in a re-saleable condition, we will process your refund within 2 days of return.